Complaints Management Policy

Objectives:

• To ensure that complaints lodged at this school are resolved in a prompt and efficient manner.
• To promote the highest standard of professionalism in dealing with our community.

Policy:

• Staff at this school are responsible for managing the resolution of disputes and complaints lodged with us.
• We will make every effort to promptly resolve disputes and complaints lodged with us according to the principles of procedural fairness.
• Where we cannot resolve a complaint, the complainant, Principal or Regional Executive Director can forward written complaints to the Director General of the Department of Education.

Making a Complaint

Complaints can be made:

• verbally;
• by letter;
• by email; or
• by fax.

Help is available at the school to support complainants to formulate, write and lodge a complaint. Complaints can be lodged with the school using any of the contact methods listed above.

Please refer to the attached Complaints Management Brochure for Parents for more detailed information regarding the complaints management process.